Terms & Conditions
General
This page (together with documents referred to on it) tells you the terms of use on which you may make use of our website (39degrees.com.au). Please read these terms of use carefully before you start to use the site.
By using or accessing our site, purchasing an item advertised on this website and/or becoming a member of 39 degrees VIB newsletter you indicate that you have read, understood and accepted these terms of use, together with our privacy policy and returns policy, and that you agree to abide by them.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the products or services we provide on our site without notice (see below).
We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Pricing Policy
Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST (where applicable).
Prices are subject to change effective immediately upon posting to our site or other form of notification.
While we take care to ensure that all prices quoted on our site are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product you will receive a full refund. We are under no obligation to sell the product to you at the incorrect (lower) price (even after we have sent you an order confirmation) if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognised by you as such.
Discount and promotional codes
Discount and promotion codes are non-transferable and there is no cash alternative. Any refunds provided in relation to goods purchased using promotional codes will be equivalent to the discounted purchase price and not the normal retail price. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Gift with Purchase Terms and Conditions
1. Eligibility: Complimentary gifts are available with qualifying orders only. The specific gift offered may vary based on the promotion.
2. Limitations: Only one complimentary gift is available per qualifying order. If additional gifts are manually added to your cart, they will not be included in your shipment. Our system will automatically include the complimentary gift when the qualifying criteria are met.
3. Order Fulfillment: Complimentary gifts will not be shipped separately. If a complimentary gift is manually added to your cart without meeting the qualifying criteria, the order may be cancelled, or the additional gift will not be sent.
4. Changes: We reserve the right to modify or change the gift-with-purchase promotion at any time.
Substitutions
In the event of supply difficulties or because products are no longer in stock, substitutions may be necessary to ensure your order is delivered within your required timeframe. If this is the case, a substitute product of equal or greater value will be provided, whilst also ensuring that your order is as similar as possible to the requested item. We are under no obligation to inform the person who ordered the item of the change.
We reserve the right to withdraw any products from our site at any time and/or remove or edit any materials or content on our site. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion.
We will not be liable to you or any other third party by reason of our withdrawing any product from our site, whether it has been sold or not, removing or editing any materials or contents on our site or for refusing to process or accept an order after we have sent you the order confirmation.
Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order prior to dispatch by us, acceptance of your order and completion of the contract between you and us is subject to acceptance by us and will be completed when we email you to confirm the goods have been dispatched and have been handed over to the designated carrier. The sale contract is therefore concluded in Victoria, Australia.
We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, or that you do not meet the eligibility criteria set out, or otherwise contemplated, within these terms of use or our site. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Subscription
Subscription Plan: By subscribing, you agree to receive regular deliveries of your selected products based on your chosen frequency. Prepaid subscriptions auto-renew every 6 orders.
Billing & Payment: Your credit card will be automatically charged prior to each shipment. Prices include taxes but exclude additional fees, such as shipping.
Skip, Cancel & Changes: Subscriptions can be skipped or canceled anytime before the next billing date.
Auto-Renewal: Subscriptions, including prepaid options, automatically renew at the end of each billing cycle (e.g., every 6 orders for prepaid). You will be charged automatically unless canceled before the renewal date.
Shipping: Free shipping applies to all subscription orders. Standard shipping rates apply to orders below this threshold.
Discounts: Subscriptions are eligible for exclusive discounts. These cannot be combined with other promotions, offers or discount codes.
Refunds: Refunds on subscription items are not provided unless there is an issue with the product.
Contact: For assistance with your subscription, please contact our support team at team@39degrees.com.au.
Our deliveries are made by a Third Party Courier. 39 Degrees can only take responsibility of the Presentation and Content of our items until they leave our premises.
Digital Gift Cards
Digital Gift Cards cannot be redeemed or refunded for cash.
Digital Gift Cards and non refundable.
39 Degrees Digital Gift Cards are valid for 3 years from the date of purchase. After the expiry date, the card will have a nil balance. Each 39 Degrees Digital Gift Card is linked to a unique Gift Card Number to ensure its security and integrity and allow for multiple transactions online.
Alcohol
Gifts, packs and individual items on in this website that contain alcohol may only be sold to individuals over the age over 18 years.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights (including, without limitation, trademarks and copyright) in our site, and in the material published on it (including, without limitation, its look and feel, brands, logos and trademarks, information, graphics, photographs, content, images, sounds, video, audio, text, layout, logos, button icons and the compilation and organisation thereof, and all intellectual property rights contained therein). Those works are protected by intellectual property laws around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any content separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site, services or e-commerce facilities for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
User Content and Submissions
1. User-Generated Content:
If you submit content, such as reviews, comments, or other materials, whether online, by email, or otherwise, you agree that we may use, edit, copy, publish, distribute, and translate any content you provide. You acknowledge that we are not obligated to maintain any content in confidence, pay compensation, or respond to any content.
2. Monitoring and Removal of Content:
We may, but are not obligated to, monitor, edit, or remove content that we determine is unlawful, offensive, or violates any party’s rights.
Information posted
Commentary and other materials posted on, or via, our site are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials, and any services provided therefrom, by any visitor to our site, or by anyone who may be informed of any of its contents and we make no representations or warranties that use of such materials will not infringe intellectual property rights of any third parties.
We attempt to be as accurate as possible when we describe products and services on our site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, information or other content available or offered on our site are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our site.
Our site changes regularly
We aim to update our site regularly, and may change content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Policies & guidelines
You shall comply with our policies and guidelines as apply from time to time.
You will also be bound by our Returns Policy.
Indemnification
You agree to indemnify, defend, and hold harmless 39 Degrees, its affiliates, directors, officers, employees, and agents from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Our Liability
The material, content, product descriptions, standard, quality and specifications displayed on our site, and any links and in relation to the products or services contained therein are provided “as is” and without any guarantees, conditions or warranties as to its accuracy, completeness, reliability, currency or fitness for purpose. To the extent permitted by law, we, our directors, employees and representatives hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site, products or services or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss or interruption of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
Without limitation to the foregoing, we acknowledge that the laws in certain jurisdictions including Australia may imply warranties and conditions or impose obligations on the supply of goods and services through or by means of our site which cannot be excluded, restricted or modified except to a limited extent. If any such laws apply, then to the fullest extent permitted by the law of the relevant jurisdiction, and in the case of Australia to the extent permitted by the Competition and Consumer Act 2010 (Cth), our liability is limited and if any liability remains it will be limited to any one or more of the following in our sole discretion in the case of any goods, the replacement or repair of the goods, or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or supplying equivalent goods; and in the case of any services, the supply of the services again or the payment of the cost of having the services supplied again.
Without limitation to the foregoing, you agree that in no event shall our maximum aggregate liability exceed one hundred dollars (AUD$100.00). You agree to indemnify us, our directors, employees and representatives from and against all actions, claims, suits, demands, damages, liabilities or costs (including legal costs) arising from, or which is directly or indirectly related to the use of our site, or any other products or services accessed via our site.
Information about you and your visits to our site
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. In order to make purchases through our site, you will be requested to provide your personal details, in particular, your real name, address, phone number, e-mail address and other requested information.
Furthermore, when ordering items, you will be required to provide payment details. By entering your payment details you warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
Consent to Marketing Communications
1. Collection of Phone Numbers:
By providing your phone number during the checkout process or through our pop-up and EDM, you consent to 39 Degrees using your phone number for marketing communications, including but not limited to text messages regarding promotions, offers, updates, and other relevant information.
2. Implicit Consent via Checkout:
When you enter your phone number at checkout, you acknowledge and agree that this information may be used for marketing communications. The act of entering your phone number signifies your agreement to receive SMS messages from 39 Degrees.
3. Explicit Consent via Pop-Up and EDM:
In addition to the checkout process, entering your phone number through the pop-up or EDM also constitutes explicit consent to receive marketing communications from 39 Degrees via SMS.
4. Opt-Out:
You may opt-out of receiving marketing communications at any time by following the instructions provided in the communication (e.g., by replying "STOP" to a text message) or by contacting our customer service team directly.
5. Frequency of Messages:
The frequency of marketing messages may vary, but you can expect to receive updates on a regular basis. Message and data rates may apply, depending on your mobile carrier plan.
6. Third-Party Providers:
We may use third-party service providers to facilitate our marketing communications. By entering your phone number, you agree to allow 39 Degrees to share your phone number with such providers solely for the purpose of delivering marketing communications.
7. Compliance with Laws:
39 Degrees is committed to complying with applicable marketing and privacy laws, including the Australian Spam Act 2003. By providing your phone number and receiving communications, you acknowledge that you are aware of and agree to these laws and regulations.
8. Changes to Terms:
We reserve the right to update or modify these terms at any time. Your continued use of our services and receipt of marketing communications after any changes are made will constitute your acceptance of the new terms.
Prohibited Uses
1. Site Usage Restrictions:
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content for: (a) any unlawful purpose; (b) soliciting others to perform unlawful acts; (c) violating any laws; (d) infringing upon our intellectual property rights; (e) harassment or discrimination; (f) submitting false or misleading information; (g) uploading viruses or other harmful code; (h) collecting or tracking personal information of others; or (i) interfering with the security features of the site.
2. Termination of Service:
We reserve the right to terminate your use of the site or service for violating any prohibited uses.
Viruses and hacking
You must not misuse our site by knowingly introducing viruses, trojans or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
We will not be liable for any loss or damage caused by a virus, system failures or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. We always recommend all Internet users ensure they have up to date virus checking software installed.
Linking to our site
You may link to our site, provided any links must not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
Links from our site
Where our site contains links or references to other sites, resources, products or services provided by third parties, these links or references are provided for your information and convenience only. We have no control over the contents of those sites, resources, products or services, and accept no responsibility for them or for any loss or damage that may arise from your use of them (notwithstanding anything else contained herein).
Your linking to or from these sites, or use of, or reliance on such sites, resources, products or services is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites or third party suppliers that you visit or transact with. Links, references or other connections to these sites, resources, products or services do not imply any endorsement of them or any association with their owners, operators or advertising material (as the context permits).
Third-Party Tools and Links
1. Use of Third-Party Tools:
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
2. Third-Party Links:
Certain content, products, and services available via our site may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and do not warrant or have any liability for any third-party materials, products, or services. Any use of third-party websites is at your own risk.
Force majeure
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, shipping, postal or other relevant transport strike, failure or accident, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.
Jurisdiction and applicable law
Our site is created and controlled by us in the State of Victoria, Australia. As such, the laws of the State of Victoria will govern these terms of use (and the purchase of any products via our site).
By using our site you submit to the jurisdiction of the courts of Victoria and agree that any legal action will only be commenced in these forums. Our site is available only to people who can form legally binding contracts under applicable law.
Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
Any changes are effective immediately upon posting to our site.
Your continued use of our site thereafter constitutes your agreement to all such changed terms of use.
Please read these terms of use before placing an order online and check back often. If you do not agree to any change, then you must immediately stop using our site.
Relationship
No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these terms of use.
Entire Agreement Clause
These Terms and any policies posted by us on this site constitute the entire agreement and understanding between you and us, superseding any prior agreements, communications, or proposals.
Severability
If any provision in these terms of use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the reminder of these terms of use which will continue in full force and effect.
Stock Availability
During Sale Periods: Due to the high demand during our sales, some items may sell out or be oversold. This can happen when multiple customers are checking out at the same time for the same product. Our system may not update instantly to reflect that another customer has secured the last item just before your payment is completed. If an item you purchased is oversold, we will issue a full refund for that item back to your original payment method. Please note that processing times for refunds may take longer during the sale, and it could take up to 10 business days to notify you of any oversold items. For orders with multiple items, any remaining items will still be shipped to you.
Dynamic Pricing: Prices during sales may change based on availability and demand. The price shown at checkout is the final price for your purchase. We are unable to offer refunds or price adjustments if prices drop after your order is placed.
Dispatch & Shipping: Delays With the high volume of orders during sales, please allow extra time for processing and dispatch. While we aim to ship orders within 3-5 business days, delays may occur. Once your order is on its way, you’ll receive an email with tracking details. Please keep in mind that shipping carriers may also experience delays that are beyond our control, which could affect your delivery time. We appreciate your understanding and patience during this busy period, especially with the added pressure on postal services.
Order Changes & Cancellations: Due to the high volume of orders being processed during sales, we are unable to modify or cancel any orders once they are placed. Please double-check your order details before completing your purchase. For any questions or assistance, feel free to contact us at team@39degrees.com.au
Win Your Order Back Promotion
Eligibility: Open to all customers who place an order through our official website during the promotion period. Participants must be residents of Australia and at least 18 years old.
Promotion Period: The promotion runs from Start 16.11.24 to End 16.11.24 AEST time. Orders placed outside this timeframe are not eligible.
Entry Mechanism: Each completed purchase during the promotion period automatically qualifies as one entry. Multiple orders equate to multiple entries; however, each order is eligible to win only once.
Prize Details: One winner will be selected to receive a refund equivalent to the total value of their winning order, excluding shipping fees. The refund will be processed to the original payment method within 7 days after winner confirmation.
Winner Selection and Notification: The winner will be randomly selected within 7 days after the promotion ends. Notification will be sent via the email address provided during the purchase. If the winner does not respond within 7 days, an alternative winner may be chosen.
General Conditions: The prize is non-transferable and cannot be exchanged for cash or other products. We reserve the right to modify or cancel the promotion at any time without prior notice. Participation in the promotion constitutes acceptance of these terms and our general Terms & Conditions.
Privacy: Personal information collected during the promotion will be used in accordance with our Privacy Policy.
Instant Win Cap Giveaway
Eligibility: This giveaway is open to all customers aged 18 and over who sign up on our website. Employees, affiliates, and immediate family members of 39 Degrees are not eligible to participate.
Entry: Entry is automatic upon signing up via the website pop-up. Each entry is valid for one chance to win. Only one entry per email address will be considered. Multiple entries from the same person using different email addresses will not be accepted.
Instant Win Details: 1 in 50 entries will be instantly eligible to win a cap valued at $49.95. Winners will be notified instantly via email with instructions on how to redeem their prize.
Prize Redemption: The prize is a cap valued at $49.95, exclusive of shipping costs. Winners are responsible for covering any shipping fees associated with redeeming their prize. The prize is not transferable or redeemable for cash or other products.
Offer Duration: This giveaway will run until the specified end date or while supplies last. 39 Degrees reserves the right to end the giveaway early or extend it at their discretion.
Winner Notification: Winners will be notified via the email address provided at signup. If a winner does not respond or claim their prize within 14 days of notification, the prize will be forfeited.
Privacy: By participating in this giveaway, entrants agree to receive promotional emails from 39 Degrees. Entrants may unsubscribe at any time. Personal information collected during the giveaway will be used solely for administering the promotion and will not be shared with third parties.
Liability Release: 39 Degrees is not liable for any loss or damage arising from participation in the giveaway or from acceptance and use of the prize.
Right to Cancel or Modify: 39 Degrees reserves the right to modify or cancel this giveaway at any time if fraud, technical failures, or other factors impair the integrity of the promotion.
Contact: For questions regarding the giveaway, please contact our support team at team@39degrees.com.au.
Winning our Monthly Reviews Competition - 39 Degrees Gift Hamper
Please note the following terms and conditions:
Eligibility: The competition is open to customers of 39 Degrees.
Time Frame: The competition runs from the 1st day of the month to last day of the month.
Entry: All those who leave a review for our online store at www.39degrees.com.au during the competition period will be entered into the draw. Each review equals one entry.
Review Verification: Reviews must be genuine and reflect the user's honest opinion. We reserve the right to disqualify any entries suspected of being fake or duplicated.
Winner Selection: At the end of the month, all entries will be collected, and a winner will be randomly selected using Google.
Winner Announcement: The winner will be announced and contacted by email within 7 days of the end of the month.
Prize: The winner will receive a 39 Degrees gift hamper containing a selection of our luxurious products.
Non-Transferable: The prize cannot be transferred to cash or another individual.
Shipping Address: The winner must provide a valid shipping address for delivery within 30 days. The gift hamper will be shipped to the provided address within 7 days of receiving the address.
Privacy: Personal information provided will be used solely for the purpose of this competition and will be protected in accordance with our privacy policy.
Disqualification: We reserve the right to disqualify any participant who is found to be violating the terms and conditions of the competition.
Limitation of Liability: 39 Degrees is not responsible for any technical issues, delays, or other problems that may result in the loss of entries or the inability to participate in the competition.
Changes to Terms: 39 Degrees reserves the right to modify or cancel the promotion at any time without prior notice.
October 2024 Competition – Terms and Conditions
Eligibility
This competition is open to residents of Australia aged 18 years or older. Employees of 39 Degrees and their immediate family members are not eligible to enter.
How to Enter
To enter, sign up with your name, phone number, email, and answer our qualifying question for 1 entry. Every purchase made in October 2024 will earn you 5 additional entries. There is no purchase necessary for the initial entry.
Prize
The prize consists of 24 x 500 mL bottles of luxurious Bath Tonics. The winner will receive 12 bottles, and their nominated best friend will receive the remaining 12 bottles, each in separate shipments. The total prize is valued at $1,438.80.
Competition Period
Entries are open from 01/10/2024 to 11:59 PM AEDT on October 31st, 2024.
Winner Selection and Notification
Winners will be selected randomly from all eligible entries. Winners will be notified via email by 1st November 2024. By entering, participants agree to allow 39 Degrees to publish their names on social media and other marketing channels. If a winner wishes to withdraw their entry, they may contact us at team@39degrees.com.au.
Prize Delivery
The 6-month supply will begin upon the shipment of the prize. Each recipient will receive one shipment of 12 x 500 mL bottles.
General Conditions
The prize is non-transferable and cannot be exchanged for cash or other alternatives. The competition is governed by the laws of Australia, and by entering, participants agree to submit to the exclusive jurisdiction of the courts of Australia.
Liability
39 Degrees is not responsible for any technical failures or other factors that may impede an entry from being received. The promoter reserves the right to modify, suspend, or cancel the competition if unforeseen circumstances arise.
National Self-Care Day Competition June 24, 2024
Please note the following terms and conditions:
Eligibility: The competition is open to all customers who make a purchase on June 24th, National Self-Care Day.
Competition Period: The competition begins at 12:00 AM and ends at 11:59 PM on June 24th.
Entry: To enter the competition, customers must complete a purchase on our website, www.39degrees.com.au, during the competition period.
Prize: The prize is a full refund of the winning customer's order made on June 24th.
Selection of Winner: One winner will be selected at random from all eligible entries.
The winner will be chosen within 7 days after the competition ends.
Notification of Winner: The winner will be contacted via the email address provided during the purchase process.
If the winner does not respond within 48 hours of the notification email, a new winner will be selected at random.
General: The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice.
Sleep Series Bathing Addicts Bundle Giveaway 2024
Please note the following terms and conditions:
Eligibility: This competition is open to all customers who place an order at www.39degrees.com.au between Friday 20/09/2024 and 23/09/2024, Monday, midnight AEST. The competition is open to residents of Australia who are over the age of 18.
How to Enter: To enter, place any order through our website during the promotional period. Each qualifying purchase automatically enters you into the draw. There is no need to use a specific code. Prize: One (1) winner will receive a SLEEP SERIES Bathing Addicts Bundle, which includes four (4) bottles of Sleep Series blends. The winner will receive the pre-selected blends included in the Bathing Addicts Bundle.
Selection of Winner: The winner will be selected randomly and notified via the email address provided during the purchase process. The winner must respond within 7 days to claim the prize. If no response is received, we reserve the right to select an alternative winner.
Promotional Period: The competition begins on Friday 20/09/2024 and ends at 11:59 PM AEST on Monday 23/09/2024. Non-Transferable: The prize is non-transferable and cannot be exchanged for cash or any other items.
General Conditions: By participating, entrants agree to be bound by these T&Cs and the decisions of 39 Degrees, which are final and binding in all respects. We reserve the right to disqualify any individual who tampers with the entry process or violates these rules.
20-Minute Stress Reset Guarantee
- Refund Process:
- If you do not feel rejuvenated after a 20-minute bath soak with the Natural Magnesium Bath Tonic, you are eligible for a full refund.
- To initiate a refund, please contact our customer service team within 30 days of your purchase date.
- Proof of purchase and a description of your experience with the product will be required.
- The product requested to be refunded must be returned to us. We will provide you with a return shipping label upon approval of your refund request.
- Eligibility:
- The 20-Minute Stress Reset Guarantee is available to all customers who purchase the Natural Magnesium Bath Tonic directly from our official website.
- To be eligible for the guarantee, the customer must have used the product as directed on the packaging.
- Conditions:
- The refund will cover the full purchase price of the product, excluding any shipping costs.
- Refunds will be processed within 7-10 business days of approval and receipt of the returned product.
- This guarantee is limited to one refund per customer.
- The guarantee applies only to the Natural Magnesium Bath Tonic and not to any other products.
- Exclusions:
- The guarantee does not cover products purchased from unauthorized retailers or third-party websites.
- Misuse or incorrect application of the product voids the guarantee.
- The guarantee is not applicable if the product has been used for purposes other than as directed.
- Limitations:
- We reserve the right to refuse a refund if we determine that the guarantee is being abused or misused.
- This guarantee is subject to change without prior notice. The terms applicable to your purchase are those in effect at the time of purchase.
- Customer Service:
- For any questions or to process a refund, please contact our customer service team at [customer service email] or call [customer service phone number].
Your concerns
If you have any concerns about material which appears on our site, please contact