FREE SHIPPING AUSTRALIA WIDE

FAQ

Orders, payment & refunds

If you have accidentally clicked the wrong button or changed your mind, please contact us ASAP (email team@39degrees.com.au)

If your order hasn’t been packed yet, we may be able to change or cancel your order. Unfortunately, once your order has been packed we can’t cancel or change your order.

Our secure online payment system will accept MasterCard, VISA, American Express and PayPal.

If you intend to order our products regularly, please contact team@39degrees.com.au to discuss our corporate options.

Delivery & Shipping

All products on our website include free shipping Australia wide.

We ship to New Zealand for a flat rate of AUD$15.

All 39 Degrees orders are shipped from Melbourne. We endeavour to get your order in the mail within 1 business day.

Orders can take as little as 2 days, but up to 15 business days, to arrive depending on your location in Australia. We’ll email you a tracking number for orders of $30 or more.

Yes. We offer free shipping Australia wide.

We currently deliver to Australia and New Zealand.

We pack all orders are carefully before shipping. In the unlikely event that damage during transit occurs, please contact us as soon as possible. All we need is a photograph via email to team@39degrees.com.au of any damaged goods within 48 hours of delivery.

View our returns policy here.

Products & Ingredients

All 39 Degrees bath tonics and scrubs are made in Melbourne, Australia.

39 Degrees magnesium oil is sustainably sourced from the ancient Zechstein seabed in the Netherlands and bottled in Melbourne.

We source our magnesium chloride from the Netherlands as Zechstein magnesium is considered the world's purest source of natural magnesium chloride.

We have formulated our MOTHERHOOD blend using the National Association for Holistic Aromatherapy's recommendations and the International Federation of Professional Aromatherapists Pregnancy Guidelines. Our MOTHERHOOD blend contains only those essential oils considered safest during the whole of pregnancy and during breastfeeding. Every pregnancy is unique and we urge you to consult your health care professional before using any products if you have concerns about their suitability.

39 Degrees magnesium oil is safe to use during the whole of pregnancy and during breastfeeding.

Yes. 39 Degrees products are 100% natural and safe to use on all skin types and ages. If you have sensitive skin, patch test first. If skin irritation occurs, discontinue use.

If your child’s bath is lower water volume or shallower than a full adult bath, then you only need to use a 50-70ml dose of tonic instead of the 100ml dose we recommend for a full-sized bath.

One ingredient used in our bath tonic contains RSPO certified sustainable palm kernel oil.

RSPO certified palm oil is endorsed by the World Wildlife Fund. Read more about palm oil and the RSPO in this article on the WWF UK website:

8 Things To Know About Palm Oil WWF-UK

No. We don’t use ingredients derived from crude oil (such as petrolatum or mineral oil) in any of our products. Nor do we use synthetic ingredients, sulphates or Sodium Lauryl Sulphate.

Our magnesium oil is non-greasy and will not leave any residue on your clothes or bed sheets.

39 Degrees products will not leave any residue or scum line in your bath.

Our magnesium oil spray contains a high concentration of magnesium. When using the spray, do not allow it to make contact with metallic surfaces (for example, bathroom taps). If undiluted magnesium oil spray or tonic gets on metallic surfaces or fittings, rinse or wipe it off.

Yes. All 39 Degrees products are 100% natural.

Magnesium is a naturally occuring inorganic substance (not derived from living matter), so it can’t be classified as organic.

Yes. All 39 Degrees products are 100% vegan and gluten free.

No 39 Degrees product is tested on animals.

All 39 Degrees bottles are made from 100% recycled plastic.

All 39 Degrees bottle and bottle caps are recyclable.

No. We’ve formulated our bath tonics to include ingredients that help facilitate skin health, moisture retention and hydration, meaning your skin will feel soft and moisturised after your soak.

Media Enquiries & Special Requests

We love getting involved in collaborations. Please contact us at team@39degrees.com.au with a bit of info about your idea and we’ll get back to you ASAP.

Although we love being involved in community and fundraising events, we do have limited capacity. If you would like to be considered, please be aware that we only review requests received by mail.

39 Degrees Community Team
PO Box 490
Chelsea VIC 3196

Please include:

  1. Describe your organisation and the reason for your donation request.
  2. What do you love most about our products at 39 Degrees?
  3. In your opinion, what product did you love using the most?
  4. What does your organisation have in common with 39 Degrees?
  5. Why have you chosen to contact us?

For all PR and media enquiries please contact andrew.kemp@39degrees.com.au

Please contact us at team@39degrees.com.au or via direct message: Facebook or Instagram

General Questions

In the footer of our website, you can enter your email address and sign up to our mailing list to become a V.I.B (Very Important Bather). When you join, we’ll send you a promo code for 10% off your next order. Go on, what do you have to lose?