We’re doing everything we can to dispatch orders as quickly as possible. Standard orders may take up to 10 business days to dispatch during the sale period.
Please note that due to high demand, shipping times may be longer than usual, and our Customer Service team may take extra time to respond. We appreciate your patience and understanding during this busy season.
Our warehouse and Customer Service teams will be working fast, so please take care to enter all details correctly - unfortunately, we’re unable to change any addresses or order details once an order is placed.
Once your item is shipped, you’ll get an email with your tracking number.
Unfortunately, we’re unable to make changes to recent orders. However, this sale is a great chance to stock up on your favourites at an amazing price.
The discount is only available during the designated sale period.
All sales and discounted items during our VIP sale period are final. We won’t be accepting returns, refunds, or exchanges for change of mind on these products.
Due to the high demand during our sale, some items may sell out or be oversold. This can happen when multiple customers are checking out at the same time for the same product. Our system may not update instantly to reflect that another customer has secured the last item just before your payment is completed.
If an item you purchased is oversold, we will issue a full refund for that item back to your original payment method. Please note that processing times for refunds may take longer during the sale, and it could take up to 10 business days to notify you of any oversold items.
For orders with multiple items, any remaining items will still be shipped to you.
With the high volume of orders during the sale, please allow extra time for processing and dispatch. While we aim to ship orders within 3–5 business days, during the sale it may take up to 10 business days. Once your order is on its way, you’ll receive an email with tracking details.
Please keep in mind that shipping carriers may also experience delays that are beyond our control, which could affect your delivery time. We appreciate your understanding and patience during this busy period, especially with the added pressure on postal services.
Due to the high volume of orders being processed during the sale, we are unable to modify or cancel any orders once they are placed. Please double-check your order details before completing your purchase.
For any questions or assistance, feel free to contact us at team@39degrees.com.au. You can review our full Terms and Conditions here.
If you have accidentally clicked the wrong button or changed your mind, please contact us ASAP (email team@39degrees.com.au).
If your order hasn’t been packed yet, we may be able to change or cancel your order. Unfortunately, once your order has been packed we can’t cancel or change your order.
Our secure online payment system will accept MasterCard, VISA, American Express and PayPal.
If you intend to order our products regularly, please contact team@39degrees.com.au to discuss our corporate options.
Australia
Standard Shipping - $9.95 for orders under $99
Standard delivery to any address in Australia is free of charge for orders over $99
Express Shipping is a flat rate of $14.95
All 39 Degrees orders are shipped from Melbourne.
Orders can take as little as 2 days, but up to 15 business days, to arrive depending on your location in Australia and time of year. We’ll email you a tracking number once your order is ready to be shipped.
Yes. We ship Australia wide.
International shipping is available on request. Please get in touch at team@39degrees.com.au.
We pack all orders carefully before shipping. In the unlikely event that damage during transit occurs, please contact us as soon as possible. All we need is a photograph via email to team@39degrees.com.au of any damaged goods within 48 hours of delivery.
View our returns policy here.
Magnesium is an essential mineral for the healthy function of mind and body, is vital for normal muscle and nerve function and plays a key role in energy production. However, studies conducted worldwide have consistently shown a significant prevalence of magnesium deficiency in populations, with startling statistics observed in Australia. Reports indicate that 40% of individuals in Australia do not obtain sufficient dietary magnesium, and 70% of Australians are deficient in this mineral (ABS 2012).
Insufficient magnesium intake can result in various symptoms, including muscle cramps and spasms, restlessness, sleeplessness, headaches, migraines, and nervous tension. To address this issue, it is crucial to identify rich dietary sources of magnesium, such as tofu, legumes, whole grains, green leafy vegetables, wheat bran, Brazil nuts, soybean flour, almonds, cashews, blackstrap molasses, pumpkin seeds, and pine nuts. Additionally, peanuts, whole wheat flour, oat flour, beet greens, spinach, pistachio nuts, shredded wheat, bran cereals, oatmeal, bananas, and baked potatoes (with skin) can also contribute to magnesium intake.
Furthermore, the historical practice of bathing in mineral-rich waters to alleviate body ailments is noteworthy, as these natural waters often contain appreciable amounts of magnesium. During bathing, the skin can absorb magnesium, potentially aiding in addressing magnesium deficiencies and providing restorative benefits. This absorption contributes to replenishing magnesium levels in the body, supporting its normal functions, including muscle and nerve function.
Bathing in mineral-rich waters also offers a relaxing effect on both the body and mind. Immersion in warm water promotes muscle relaxation, relieves tension, and reduces stress, indirectly enhancing overall well-being. This relaxation response may alleviate symptoms associated with muscle cramps, spasms, restlessness, and nervous tension.
In cases where dietary intake or absorption through bathing is inadequate, magnesium supplements serve as an alternative method to increase magnesium levels in the body. By incorporating these supplements into your routine, you can effectively enhance overall magnesium intake and support the proper functioning of both mind and body.
All 39 Degrees Bath Tonics, Body Washes and Body Scrubs are made in Melbourne, Australia.
39 Degrees magnesium oil is sustainably sourced from the ancient Zechstein seabed in the Netherlands and bottled in Melbourne.
We source our magnesium chloride from the Netherlands as Zechstein magnesium is considered the world's purest source of natural magnesium chloride.
We have formulated our MOTHERHOOD blend using the National Association for Holistic Aromatherapy's recommendations and the International Federation of Professional Aromatherapists Pregnancy Guidelines. Our MOTHERHOOD blend contains essential oils considered suitable for use during pregnancy breastfeeding. The concentration of essential oils used in our products are well below recommended doses considered suitable for all ages.
39 Degrees magnesium oil is suitable to use during pregnancy and breastfeeding.
Every pregnancy is unique and we urge you to consult your health care professional before using any products if you have concerns about their suitability.
Yes. 39 Degrees products are 100% naturally derived and suitable to use on all skin types and ages. If you have sensitive skin, patch test first. If skin irritation occurs, discontinue use.
If your child’s bath is lower water volume or shallower than a full adult bath, then you only need to use a 50–70 mL of Bath Tonic instead of the 100 mL we recommend for a full-sized bath.
One ingredient used in our bath tonic contains RSPO certified sustainable palm kernel oil.
RSPO certified palm oil is endorsed by the World Wildlife Fund. Read more about palm oil and the RSPO in this article on the WWF UK website:
No. We don’t use ingredients derived from crude oil (such as petrolatum or mineral oil) in any of our products. Nor do we use synthetic ingredients, sulphates or Sodium Lauryl Sulphate.
Our magnesium oil is non-greasy and will not leave any residue on your clothes or bed sheets.
39 Degrees products will not leave any residue or scum line in your bath.
Our magnesium oil spray contains a high concentration of magnesium. When using the spray, do not allow it to make contact with metallic surfaces (for example, bathroom taps). If undiluted magnesium oil spray or tonic gets on metallic surfaces or fittings, rinse or wipe it off.
Yes. All 39 Degrees products are 100% naturally derived.
Magnesium is a naturally occurring inorganic substance (not derived from living matter), so it can’t be classified as organic.
39 Degrees Bath Tonics, scrubs, oils and body washes are vegan friendly and gluten free.
No 39 Degrees product is tested on animals.
All 39 Degrees bottles are made from 100% recycled plastic.
All 39 Degrees bottles and bottle caps are recyclable.
No. We’ve formulated our bath tonics to include ingredients that help facilitate skin health, moisture retention and hydration, meaning your skin will feel soft and moisturised after your soak.
We love getting involved in collaborations. Please contact us at pr@39degrees.com.au with a bit of info about your idea and we’ll get back to you ASAP.
Although we love being involved in community and fundraising events, we do have limited capacity. If you would like to be considered, please send an email to team@39degrees.com.au.
In your email, please:
For all PR and media enquiries please contact pr@39degrees.com.au.
Please contact us at team@39degrees.com.au or via direct message: Facebook or Instagram.
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